Help & FAQs

1. When can I expect my package to arrive?

Fitness Rocket partners with global merchants and artisans in order to provide you the best prices and the most interesting products. Shipping time frames will depend on your country of residence and not all of our merchandise ship from the same location such as Tibet, United States, China, Europe, Thailand etc...

We ship in 10 countries with no minimum purchase. Places we ship to include the:
United States:
10 - 20 days average
Canada:
20 - 30 days average
United Kingdom:
20 - 40 days average
Australia:
20 - 40 days average
Germany:
20 - 40 days average
France:
20 - 40 days average
Spain:
20 - 40 days average
Italy:
20 - 40 days average
Ireland:
20 - 40 days average
Switzerland:
20 - 40 days average

2. When can I expect tracking information? I didn't receive any notification emails of an order confirmation or tracking, where can I get that?

A: Typically the shipping carriers update their system slowly (several days may pass before you get tracking and that takes time to update itself as well). Unfortunately not all of our global suppliers provide tracking numbers (most do) but we do offer a 100% satisfaction guarantee.

3. Refunds/Exchange Policy

A: Received a cloth or and it doesn't fit quite right? Just reach out to use and we can take care of you. All you have to do is send it to our address United Kingdom. Upon return we will refund you and you can reorder in the size you desire. 

4. Will you work with bloggers, social media famous, models, etc?

A: Generally yes, please send us your information, social media accounts, and any other helpful information to us at sales@fitnessrocket.co.uk and we will review it. .

5. Do you accept wholesale orders? 

A: Depending on order size requested and your business it is possible. Please email us at sales@fitnessrocket.co.uk